Returns & Refunds

At Brewed Co, we take pride in every bag, box, and brew that leaves our hands. We want you to love your order as much as we do. If something isn't quite right, please get in touch and we'll do our best to make it right.

Returns

If you have an issue with your order, please contact us within 3 days of receiving your delivery.

Because coffee, tea, and other consumable products are perishable, we cannot accept returns or exchanges on:

• Coffee beans (whole or ground)

• Tea products

• Opened food or beverage items

• Any perishable goods

• Requests made more than 3 days after delivery

If a return is approved by Brewed Co, the item must be unused, unopened, and returned in its original packaging and condition.

To assess a return, we may request proof of purchase, photographs, or other relevant information.

Damaged, Incorrect or Faulty Items

We carefully pack every order, but if your item arrives damaged, faulty, or you've received the wrong product, please contact us within 3 days of delivery with your order number and photos of the issue.

Once reviewed, we'll arrange a replacement, exchange, store credit, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.

Sale Items

Sale, clearance, and promotional items are not eligible for refund unless they are faulty or covered under Australian Consumer Law.

Exchanges

We only offer exchanges for products that are damaged, faulty, or incorrectly supplied. If you require an exchange, please contact our team and we'll guide you through the process.

Return Shipping

Unless a product is faulty or supplied incorrectly, customers are responsible for return shipping costs.

For peace of mind, we recommend using a tracked shipping service when returning items, as Brewed Co cannot guarantee receipt of untracked returns.

Australian Consumer Law

This policy operates alongside your rights under Australian Consumer Law. Nothing in this policy excludes or limits any rights or remedies you may be entitled to under the law.

Policy Updates

As Brewed Co continues to grow, we may update this policy from time to time. Any changes will be published on this page and will take effect immediately upon posting.

If you have any questions, simply reach out to our team at hello@brewedco.com.au — we're always happy to help.